Self-serve drives seven-in-10 shoppers’ improved satisfaction with retail associates

Zebra Technologies’ 15th annual study shows steady progress in shopper satisfaction as self-serve technology frees associates to step-up service. Study also finds eight-in-10 retailers surveyed expect to enable more associates and/or seasonal staff to help customers and pick/fulfill online orders for the 2022 holiday season.

source https://www.supplychain247.com/article/study_for_70_of_shoppers_self_serve_drives_improved_satisfaction_with_retai

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How Modern Logistics Companies Turn COVID Chaos into Long-Term Business Efficiency

COVID persists and supply chain operations are not expected to break from the current mode of remote workforce operations, however, smart operators are creating new opportunities by adopting forward-looking TMS solutions. source https://www.supplychain247.comhttps://www.supplychain247.com/article/logistics_companies_turn_covid_chaos_into_long_term_business_efficiency

The Art of Consistent Perfect Order Delivery

This white paper defines what a perfect order is and details the technology that helps leaders achieve smart order fulfillment through optimized supply chain orchestration. source https://www.supplychain247.comhttps://www.supplychain247.com/paper/the_art_of_consistent_perfect_order_delivery

The Rebound Podcast: Hasta la vista, 2021

For the last episode of the year, hosts Abe Eshkenazi and Bob Trebilcock discuss the trends that shaped the last year in supply chain. It was better than you think. source https://www.supplychain247.com/article/the_rebound_podcast_hasta_la_vista_2021

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