Self-serve drives seven-in-10 shoppers’ improved satisfaction with retail associates

Zebra Technologies’ 15th annual study shows steady progress in shopper satisfaction as self-serve technology frees associates to step-up service. Study also finds eight-in-10 retailers surveyed expect to enable more associates and/or seasonal staff to help customers and pick/fulfill online orders for the 2022 holiday season.

source https://www.supplychain247.com/article/study_for_70_of_shoppers_self_serve_drives_improved_satisfaction_with_retai

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How Modern Logistics Companies Turn COVID Chaos into Long-Term Business Efficiency

COVID persists and supply chain operations are not expected to break from the current mode of remote workforce operations, however, smart operators are creating new opportunities by adopting forward-looking TMS solutions. source https://www.supplychain247.comhttps://www.supplychain247.com/article/logistics_companies_turn_covid_chaos_into_long_term_business_efficiency

FTR’s Shippers Conditions Index falls to a new record low reading

The February SCI came in at -17.9, down from January’s -10.1, topping March 2021 as the “toughest month to date for shippers,” noted FTR. But that comes with the caveat that February’s record is not likely to be lasting, with March expected to record an even lower reading, it said, stating that some rate relief will not nearly offset a surge in diesel prices. source https://www.supplychain247.com/article/ftrs_shippers_conditions_index_falls_to_a_new_record_low_reading

2023 General Rate Increase Guide for FedEx & UPS Shipping

source https://www.supplychain247.comhttp://www.supplychain247.com/paper/2023_general_rate_increase_guide_for_fedex_ups_shipping

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